Privacy Policy

1. Information we collect

We collect information you provide directly, such as your name, email address, company name, phone number, and messages submitted through demo or intake forms. When you use the RepairFront platform, we also process business data you and your team submit, including customer records, work orders, invoices, and integration data.

2. How we use information

We use information to provide and improve the Service, respond to inquiries, communicate with you about your account, process payments, operate integrations you enable, and comply with legal obligations. We may also use website submission data to evaluate fit and follow up on sales or onboarding requests.

3. How we share information

We share information with service providers that help us operate the Service, such as hosting, email delivery, SMS delivery, payment processing, and accounting integrations. We may also disclose information if required by law or to protect rights, safety, and security. We do not sell personal information.

No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time.

4. Mobile / SMS messaging

If you opt in to RepairFront text alerts, we use your mobile number to send transactional staff notifications you enable (for example, customer callback follow-ups). Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Opt-in is managed in Profile → Notifications via an unchecked Text (SMS) checkbox and is described in our SMS Terms & Conditions.

No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time.

Mobile phone numbers, SMS opt-in status, and messaging consent are never sold, rented, or transferred to affiliates, lead generators, or other third parties for their marketing. We may share your mobile number with our SMS delivery provider solely as a processor to send messages you have opted in to receive.

5. RepairFront Shop Network

When your organization uses RepairFront, you participate in the RepairFront Shop Network. We may share anonymized equipment and parts-pattern information with other participating shops as described in our End User License Agreement. This does not include customer identities, unit numbers, VINs, financial information, phone numbers, mobile opt-in data, or SMS consent. Partner-shop part suggestions are reviewed by your staff before they are added to a job.

6. Data retention

We retain information for as long as needed to provide the Service, meet legal requirements, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and your relationship with us.

7. Security

We implement administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information. To request deletion of your RepairFront account and associated personal data, use our account deletion page or contact us using the information below. You may also stop SMS alerts by disabling Text (SMS) in Profile → Notifications or by replying STOP to a RepairFront text message.

9. Changes

We may update this Privacy Policy from time to time by posting a revised version at this URL. The effective date at the top indicates when the current version took effect.

10. Contact

Questions about this Privacy Policy may be directed to your RepairFront account representative or support contact.