Terms of Service

You must be authorized to act for the business or organization that uses the Service. You are responsible for keeping account credentials secure, for the accuracy of account information, and for activity under your accounts. User roles and permissions may control what features and data each authorized user can access.

The Service may be used by repair shops, fleet operators, parts operations, employees, contractors, technicians, customers, and invited portal users, depending on your plan and configuration. The Customer and its administrators are responsible for authorizing users, assigning roles, and ensuring authorized users comply with these Terms and applicable policies.

Public pricing, if shown, is described separately on RepairFront marketing or billing pages. Where offered, a trial period (including a 90-day trial) may apply subject to the offer terms presented at signup or in a written agreement. Founding-shop or other promotional discounts may be offered separately after qualification and may be governed by separate written terms. Promotional offers are not guaranteed to remain available indefinitely.

Fees, taxes, renewals, cancellations, and payment methods are as stated in your plan, order form, or billing settings. Payments may be processed by Stripe or another payment processor. You authorize RepairFront and its processors to charge applicable fees. Failure to pay may result in suspension or termination of access. RepairFront does not provide tax advice; you are responsible for taxes associated with your purchase unless otherwise stated in writing.

The Service may include workflows for work orders, repair notes, fleet and unit records, parts and inventory, invoices, payments metadata, customer portals, integrations, telematics, reports, and related shop or fleet operations. You are responsible for the accuracy, legality, and appropriateness of information your organization enters into the Service.

RepairFront may offer AI-assisted features that help draft summaries, notes, recommendations, and operational insights. AI outputs are assistive and must be reviewed by qualified users before reliance or use. AI is not a replacement for technician judgment, safety review, legal advice, financial advice, tax advice, or OEM/service information.

You are responsible for verifying repair, safety, compliance, and financial decisions. Any OEM, manual, or specification information surfaced in the Service must be verified against licensed or official sources before use. RepairFront may log AI-related metadata for safety, audit, abuse prevention, quality, and cost controls, as further described in our Privacy Policy and product documentation.

RepairFront does not claim that AI outputs are complete, error-free, or a substitute for OEM manuals, licensed service information, or professional judgment.

RepairFront is workflow software, not a repair authority, inspector, or compliance certifier. Users remain responsible for repair decisions, inspections, compliance (including DOT/BIT and other regulatory obligations that apply to them), safety procedures, technician training, customer approvals, and any decisions made using information in the Service. Do not rely solely on RepairFront for legal, compliance, or safety determinations.

Our collection and use of personal information is described in the Privacy Policy. Customers retain responsibility for the data they and their authorized users input, including having a lawful basis to provide that data. RepairFront handles Customer data according to the Privacy Policy, these Terms, and any applicable written agreements. These Terms do not promise specific compliance certifications unless separately documented in writing.

The Service may integrate with third-party systems such as accounting, payments, telematics, inventory, communications, mapping, or hosting providers. Third-party services have their own terms and privacy policies. Availability, accuracy, and performance of integrations may depend on those third parties. You are responsible for maintaining valid authorizations with connected services and for data exchanged through integrations you enable.

RepairFront may display or help manage invoices and payment-related metadata. Stripe or another payment processor is the payment system of record for payment processing where used. RepairFront does not provide accounting, tax, legal, or financial advice and is not a bank, money transmitter, or professional advisory firm.

You and your organization own your business data and content submitted to the Service ("Customer Content"), subject to third-party rights. You grant RepairFront a limited, worldwide, non-exclusive right to host, process, transmit, display, and otherwise use Customer Content as needed to provide, secure, support, and operate the Service, and to create aggregated or anonymized analytics that do not identify your organization or its customers for service improvement.

These Terms do not authorize automatic cross-shop sharing of identifiable customer data. Where RepairFront offers knowledge-sharing, Shop Network, or similar features, any contribution or participation is subject to applicable product settings, the EULA, Privacy Policy, and knowledge-licensing terms. Such features are not a grant of rights for unrelated redistribution of Customer Content.

You may not, and may not allow others to:

• use the Service for unlawful purposes;
• attempt unauthorized access to accounts, systems, or data;
• scrape, overload, or abuse the Service or its APIs;
• upload malicious code or harmful content;
• interfere with or disrupt the Service or other customers;
• violate privacy, publicity, intellectual property, or other rights;
• use the Service for unsafe, deceptive, or fraudulent activity;
• bypass billing, security, role, or access controls; or
• resell, sublicense, or provide the Service to third parties except as expressly permitted.

Each party may receive nonpublic business, pricing, customer, technical, or platform information from the other ("Confidential Information"). The receiving party will use reasonable care to protect Confidential Information and use it only to perform under these Terms, except for information that is or becomes public through no fault of the receiving party, was independently developed, or must be disclosed by law (with notice where legally permitted).

RepairFront LLC owns the RepairFront platform, software, branding, documentation, workflows, designs, and related intellectual property. Customer Content remains Customer Content. If you provide feedback or suggestions, RepairFront may use them to improve the Service without obligation to you, provided we do not disclose your confidential Customer Content in doing so.

Some features may be offered as beta, early access, preview, or founding-shop features. Those features may change, be withdrawn, or behave differently from generally available features. Feedback may shape the product. Discounts and special offers may be governed by separate written terms. Nothing in these Terms publishes or guarantees a specific founding or promotional price.

The Service may change, be interrupted, or require maintenance. Support channels may be provided through in-product help, email, or other means we designate. Unless a separate written service level agreement (SLA) applies to your account, RepairFront does not guarantee uninterrupted or error-free service.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, REPAIRFRONT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RepairFront does not guarantee business results, revenue outcomes, compliance outcomes, repair outcomes, uninterrupted operation, or that the Service will meet every operational need. AI features and third-party integrations are subject to the same disclaimer.

TO THE FULLEST EXTENT PERMITTED BY LAW, REPAIRFRONT AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RepairFront's aggregate liability arising out of or related to the Service will not exceed the fees paid by you to RepairFront for the Service in the twelve (12) months before the event giving rise to the claim (or one hundred U.S. dollars if you have not paid fees). Some jurisdictions do not allow certain limitations; in those cases, the limitation applies to the maximum extent permitted.

You will defend and indemnify RepairFront LLC and its officers, directors, employees, and agents against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Customer Content, your use of the Service, your violation of these Terms or law, or your repair, safety, compliance, or financial decisions made using the Service, except to the extent caused by RepairFront's willful misconduct.

You may stop using the Service at any time subject to any committed term or cancellation terms in your plan or order form. RepairFront may suspend or terminate access for non-payment, security risk, suspected abuse, legal requirement, or material breach of these Terms. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including ownership, disclaimers, limitations, indemnity, and confidentiality) survive termination.

These Terms are governed by the laws of the State of California, excluding conflict of law rules, unless a different governing law is stated in a signed written agreement with RepairFront LLC. Courts located in California will have exclusive jurisdiction over disputes arising from these Terms, except where prohibited by applicable law or where a written agreement provides otherwise.

RepairFront may update these Terms by posting a revised version at this URL and updating the effective date. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms, except where a written agreement requires a different change process.

• Privacy Policy — data and privacy practices
• SMS Terms & Conditions — texting and communications consent (separate from these Terms)
• EULA — software license and related product terms
• Mobile App Terms — mobile-specific terms
• Knowledge / data licensing — knowledge data licensing policy
• Account deletion — how to request account deletion

Questions about these Terms may be directed to support@repairfront.com or your RepairFront account representative.