SMS Terms & Conditions

1. Program description

RepairFront sends transactional staff alerts (for example, customer callback follow-ups and related shop notifications) to authenticated shop users who opt in. Messages are account and operational alerts for your organization's use of the Service. This program is not a marketing, advertising, affiliate, or lead-generation messaging program.

2. Call to action / how to opt in (message flow)

End users are authenticated RepairFront staff. They opt in only after signing in to their shop account. Consent for this SMS program is collected separately from other agreements (such as the End User License Agreement) and is not bundled with unrelated terms. Because the live checkbox is behind login, a public mock of the same opt-in UI is hosted at https://app.repairfront.com/legal/sms-opt-in for campaign reviewers.

1. Sign in to RepairFront at https://app.repairfront.com.
2. Open Profile and add a mobile phone number.
3. Open Profile → Notifications. For notification types that offer Text (SMS), check an unchecked "Text (SMS)" checkbox to agree to receive recurring transactional text messages from RepairFront related to that alert type.
4. Beside the checkbox, users are shown that message frequency varies, message and data rates may apply, reply STOP to cancel, and links to these SMS Terms and the Privacy Policy. SMS remains off until the checkbox is enabled.

Example consent language shown at opt-in: "I agree to receive transactional RepairFront text alerts at the mobile number on my profile. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time. See SMS Terms and Privacy Policy."

3. Message frequency and rates

Message frequency varies based on activity in your shop account (for example, when a customer callback follow-up is logged or a reminder is due). Message and data rates may apply. Check your mobile carrier plan for details.

4. How to opt out and get help

You can stop receiving RepairFront text alerts at any time by:

• Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any RepairFront text message; or
• Disabling Text (SMS) for the notification type under Profile → Notifications, and/or removing the mobile number from your profile.

For help, reply HELP or INFO to any RepairFront text message, or contact support@repairfront.com. Supported carriers may vary. After opting out, you may opt back in by enabling Text (SMS) again in Profile → Notifications.

5. Carrier liability

Carriers are not liable for delayed or undelivered messages.

6. Mobile information sharing

No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time.

Mobile phone numbers, SMS opt-in status, and messaging consent are used only to deliver the RepairFront alerts you enable. We do not sell, rent, or transfer mobile opt-in information to affiliates, lead generators, or other third parties for their marketing. We may use a messaging service provider (currently Twilio) solely as a processor to transmit messages you requested, as described in our Privacy Policy. Anonymized RepairFront Shop Network equipment/parts patterns (if applicable to your subscription) never include mobile numbers or SMS consent data.

7. Changes

RepairFront may update these SMS Terms from time to time by posting a revised version at this URL. The effective date at the top indicates when the current version took effect. Continued use of SMS alerts after an update constitutes acceptance of the revised SMS Terms.

8. Contact

Questions about these SMS Terms may be directed to support@repairfront.com. See also our Privacy Policy.